Effective Date: October 29, 2026
Find and Serve Them, operated by Ross Headley and based in South Florida (“Find and Serve Them,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain information when you visit findandservethem.com, contact us, submit a request for services, or use our skip-tracing and process-serving services.
The website is informational and intended to generate service inquiries. We do not accept payments or provide user accounts through the website.
1. Information We Collect
Information you provide
If you contact us through the website, we may collect your first name, last name, email address, and the message you submit. Your message may contain details about a legal matter, the person you need located or served, or the services you are requesting.
If you submit a request through our “Get Started” form, the form is provided by Jotform. Information you submit through that form may include the information requested in the form and any additional details you choose to provide.
If you contact us by phone or email, we may collect the information you provide during that communication.
Information related to service requests
To provide skip-tracing or process-serving services, we may receive or create information about a client, a client’s matter, or a person the client asks us to locate or serve. This may include identifying information, contact or address information, case-related details, service instructions, and proof-of-service information. Depending on the request, we may obtain information from clients, public records, authorized databases, and other lawful sources.
Please provide only information relevant to your request and avoid submitting unnecessary sensitive personal information through a general website form.
Information collected automatically
When you visit the website, our website host, Netlify, and other service providers may automatically collect technical information such as your IP address, browser and device type, operating system, pages visited, referring page, and the date and time of your visit. This information may appear in server logs and may be used to operate, protect, troubleshoot, and maintain the website.
This website does not use advertising or analytics cookies or trackers. The page fonts are loaded from Google Fonts, which may receive your IP address and browser information when a page loads. The Get Started form is hosted by Jotform and may set its own cookies when it loads, as described in Section 4. You can manage cookies through your browser settings; disabling certain cookies may affect how some features work.
2. How We Use Information
We may use information to:
- Respond to questions and service inquiries.
- Evaluate, arrange, and provide skip-tracing and process-serving services.
- Communicate with clients about requests, instructions, status, and results.
- Prepare and deliver service documentation, including proof of service.
- Maintain confidentiality and security, prevent misuse, and protect our rights.
- Operate, maintain, and improve the website and our services.
- Comply with applicable laws, legal process, and contractual obligations.
We do not use information submitted through the website to operate an advertising business or to target you with advertising based on that information.
3. Confidentiality of Client and Case Information
We treat client case details and search requests as confidential and limit access to personnel and service providers who need the information to handle the request or support our business.
To fulfill a request, we may need to share relevant information with process servers, research or database providers, technology vendors, or other service providers involved in the work. We may also disclose information when authorized by the client, required by law or legal process, or reasonably necessary to protect our clients, the public, our business, or our legal rights.
Information used to locate or serve a person, and information included in service documentation, may be provided to the requesting client as part of the service. Confidentiality is not an assurance that information will never be disclosed, and it does not create attorney-client privilege. Find and Serve Them is not a law firm and does not provide legal advice.
4. Jotform and Other Service Providers
The “Get Started” form is provided by Jotform and is hosted at form.jotform.com. Information submitted through that form is transmitted to Jotform and may be processed or stored by Jotform and its service providers in accordance with Jotform’s policies and terms. Jotform’s privacy policy is available at jotform.com/privacy.
Our website is hosted by Netlify, which also receives and stores messages sent through our Contact form and may process technical information such as your IP address. We may use other providers to manage communications, support research, or deliver our services. These providers may process information on our behalf for the purposes described in this Policy and subject to their applicable terms and safeguards.
Third-party websites and services have their own privacy policies and practices. We are not responsible for their independent handling of information.
5. When We Disclose Information
We may disclose information:
- To service providers and contractors who help us operate the website or fulfill a service request.
- To clients, as reasonably necessary to provide the requested service and report results.
- With your direction or consent.
- To comply with applicable law, court orders, subpoenas, or other lawful process.
- To investigate suspected fraud, security issues, or misuse, or to protect rights, safety, and property.
- In connection with a business reorganization or transfer, subject to appropriate protections and applicable law.
We do not disclose personal information for unrelated purposes without an appropriate basis.
6. Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and service records, resolve disputes, enforce agreements, and meet legal or contractual obligations. Retention periods may vary depending on the nature of the information and the service requested.
When information is no longer reasonably needed, we will take steps to delete or de-identify it, subject to applicable law and legitimate recordkeeping needs.
7. Your Privacy Requests
You may request access to, correction of, or deletion of personal information we hold about you by emailing info@findandservethem.com with the subject line “Privacy Request.” You may also call (954) 697-4577.
Please identify the information or request clearly. We may need to verify your identity or authority before acting. We may retain or decline to delete certain information where permitted or required by law, including information needed to complete a service, maintain required records, protect legal rights, or resolve a dispute.
Depending on your location and applicable law, you may have additional privacy rights. We will review and respond to requests in accordance with applicable legal requirements.
8. Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, or alteration. No website, transmission, or storage system can be guaranteed to be completely secure. Please do not send sensitive information through a general website form unless it is necessary for your inquiry.
9. Children’s Privacy
The website and our services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us at info@findandservethem.com so we can review the matter and take appropriate steps.
10. Florida and Other Applicable Laws
Find and Serve Them is based in South Florida. We handle information in accordance with applicable privacy and data-security laws. Privacy rights and obligations may vary depending on where you live and the nature of the information or service involved.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date. Your continued use of the website after an update means you have been given notice of the revised Policy.
12. Contact Us
For privacy questions or requests, contact:
Find and Serve Them Email: info@findandservethem.com Phone: (954) 697-4577 Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Location: South Florida, United States